Incidents reported on status page for TeamSense https://status.teamsense.com/ https://d1lppblt9t2x15.cloudfront.net/logos/276a2bb036bc61e3f5e8fbae59ce9d9c.svg https://status.teamsense.com/ en https://status.teamsense.com/incident/561284 Mon, 12 May 2025 23:17:00 -0000 https://status.teamsense.com/incident/561284#4a8b0207cf5545099782f6dbf43f4f17f7dc22b28426ae742943591bd9b3ec0e Message queues are slowly being cleared now. https://status.teamsense.com/incident/356385 Fri, 09 May 2025 22:47:00 -0000 https://status.teamsense.com/incident/356385#e8a4ef27801e6b3ce8e67544e1944e82d7289afeb00ebf04682204138a799a4b The message delivery issue has been fully resolved. Previously queued messages will now be delivered. https://status.teamsense.com/incident/513220 Wed, 19 Feb 2025 05:30:43 +0000 https://status.teamsense.com/incident/513220#c4f0b628974b3c528de11066f2211eb93e75fb6fc67737fef8a0aecd89ee0518 Maintenance completed https://status.teamsense.com/incident/513220 Wed, 19 Feb 2025 04:30:43 -0000 https://status.teamsense.com/incident/513220#ebb1556fa136f8264ebdd2857243b67d1ed1e75627ca4ab2cacad0228cf76071 We are performing planned maintenance on our Interactive Voice Response (IVR) system that supports our dial-in call-off functionality. During this period, the dial-in call-off functionality may be unavailable for up to 20-30 minutes. Text-in call-off will still be available. https://status.teamsense.com/incident/476170 Thu, 16 Jan 2025 06:30:00 +0000 https://status.teamsense.com/incident/476170#1f768d96c18ca0d8dd4f14c685a4c9677fbe9e6f64ab2bf18ae1dae61552385d Maintenance completed https://status.teamsense.com/incident/476170 Thu, 16 Jan 2025 04:30:00 -0000 https://status.teamsense.com/incident/476170#74b7aab027aea238c201b765a55416ac68ce54259f06e44f912385a6db8d8aec We are performing planned maintenance on our Interactive Voice Response (IVR) system that supports our dial-in call-off functionality. During this period, the dial-in call-off functionality may be unavailable for up to 20-30 minutes. Text-in call-off will still be available. https://status.teamsense.com/incident/406926 Tue, 13 Aug 2024 02:30:00 +0000 https://status.teamsense.com/incident/406926#b62dbf15e14685e3d3ad47b054542818c61ed6e12d0ce3d0185082a749c754de Maintenance completed https://status.teamsense.com/incident/406926 Tue, 13 Aug 2024 02:00:00 -0000 https://status.teamsense.com/incident/406926#3e4f6a0116d47c5ea8e0ed42ab38061842fce40f64abe6b29fb598d10640afc1 We are performing database maintenance on August 12 at 10 PM ET. We anticipate no impact to the application or our users. https://status.teamsense.com/incident/406224 Tue, 30 Jul 2024 13:30:00 -0000 https://status.teamsense.com/incident/406224#55ba9280e11695936d8025c485139ab8d20d69d3b2f14b04b65355c1f06e20e3 Our cloud service provider, Azure, is currently experiencing issues with their network infrastructure that could cause degradation to TeamSense services. Thus far, we have not observed any impact to TeamSense, but will continue to monitor and provide updates if this changes. https://status.teamsense.com/incident/356385 Tue, 16 Apr 2024 21:08:00 -0000 https://status.teamsense.com/incident/356385#3950742a38ef8430a8e78b5c1c68fbbdef1e93fa814cd80d1d81c761df9879b1 We have restored message logs and they are now loading as expected. We will continue to monitor for any further issues. https://status.teamsense.com/incident/356385 Tue, 16 Apr 2024 20:30:00 -0000 https://status.teamsense.com/incident/356385#7a7eec2c2145ba57aef9cdd381cec88591ce0d3666205ee54f7d3e18dce11146 We have again observed issues with message logs failing to load. We are investigating once more and will continue to post updates as available. https://status.teamsense.com/incident/356385 Tue, 16 Apr 2024 18:49:00 -0000 https://status.teamsense.com/incident/356385#f085cdf2fda54a05099363c82e6caf404ecf055c80b2f3302f68b6ae211ec984 We have restored message logs, and they have resumed loading successfully. https://status.teamsense.com/incident/356385 Tue, 16 Apr 2024 18:26:00 -0000 https://status.teamsense.com/incident/356385#3b6af923278bf2154f5199a86d63fb54d21719102db0bf90b3d146840ec75205 Some customers may see message logs missing from employee profiles. We are currently investigating and will provide updates within the next two hours. https://status.teamsense.com/incident/346446 Tue, 26 Mar 2024 14:37:00 -0000 https://status.teamsense.com/incident/346446#0b49a8fb44b070e09ae36fa31eeea8331d41390a5cfe643017c92607605bfc78 Our messaging provider has confirmed this issue was resolved at approximately 9 AM Eastern Time, though they are continuing to monitor message delivery. Queued messages will continue to deliver throughout today. Thank you all for your patience! https://status.teamsense.com/incident/346446 Tue, 26 Mar 2024 12:08:00 -0000 https://status.teamsense.com/incident/346446#fa23fcc0ee3825e42182a912ac898400c561a24aba280e6459845581ffdabb56 Some of our users are experiencing delays in SMS sent from TeamSense to their mobile device due to a service disruption from one of our messaging providers. We are monitoring updates from our messaging provider and will provide updates here. Please reach out to our team with any questions at support@teamsense.com. https://status.teamsense.com/incident/305488 Wed, 27 Dec 2023 13:34:00 -0000 https://status.teamsense.com/incident/305488#43cecd8e9c4677aa13709a907c935fe71e2bcd0eacd66b9c5704a7f3e98a4256 We've resolved all outages. The Dashboard will now load, and users are able to send and receive messages. We're sorry for any inconvenience. Reach out to support@TeamSense.com with any questions. https://status.teamsense.com/incident/305488 Wed, 27 Dec 2023 13:21:00 -0000 https://status.teamsense.com/incident/305488#010c826b39a9802858011894d6322ebf6e51aba194f6e7a411c11ba2df3ba3bf We've applied some temporary solutions that enable users to log in; however, we're still experiencing difficulties sending messages. We'll continue to post with additional information. https://status.teamsense.com/incident/305488 Wed, 27 Dec 2023 13:02:00 -0000 https://status.teamsense.com/incident/305488#dd5806dc21f9cb40051fb51e412c98ed323d670ca144254fd41134b039e08b0b We are still investigating this issue and will continue to post updates. https://status.teamsense.com/incident/305488 Wed, 27 Dec 2023 12:19:00 -0000 https://status.teamsense.com/incident/305488#1611f1480ca54a17ab3dd85d1263c85226a372b9f839829e05e6af000f7153ad Users may experience difficulties logging in. An error appears for existing users, and when already logged in, an unknown error appears when trying to view the Dashboard. We are aware of the issue and are investigating. We'll continue to post updates as we have more information. https://status.teamsense.com/incident/297769 Sun, 10 Dec 2023 05:00:41 +0000 https://status.teamsense.com/incident/297769#0f1d5d61654558ac9c9cd5f8f93c34457d3a7a412d0d57ef9356fd765923b7a3 Maintenance completed https://status.teamsense.com/incident/297769 Sun, 10 Dec 2023 05:00:41 -0000 https://status.teamsense.com/incident/297769#1ad3a18380ce9193577a8f76b89b3812ac7a342da96dd7ae86f3c7931e6893a3 During this time, TeamSense will be inaccessible and unable to send or receive messages. You can expect the following: - Employees attempting to text or call to report their absence will not receive a response from the system. (Note that our team will maintain records of an attempt to text into TeamSense, so please reach out to our Support team in the event you require proof of attempted call-off.) - Employees will not be able to open any form/survey, nor access the Portal. - Administrators and Team Leaders will not be able to access the dashboard, nor receive notifications. - Communicate messages scheduled to send during this period will be queued and delayed until after the maintenance period has ended. https://status.teamsense.com/incident/297769 Sun, 10 Dec 2023 04:30:00 -0000 https://status.teamsense.com/incident/297769#1ad3a18380ce9193577a8f76b89b3812ac7a342da96dd7ae86f3c7931e6893a3 During this time, TeamSense will be inaccessible and unable to send or receive messages. You can expect the following: - Employees attempting to text or call to report their absence will not receive a response from the system. (Note that our team will maintain records of an attempt to text into TeamSense, so please reach out to our Support team in the event you require proof of attempted call-off.) - Employees will not be able to open any form/survey, nor access the Portal. - Administrators and Team Leaders will not be able to access the dashboard, nor receive notifications. - Communicate messages scheduled to send during this period will be queued and delayed until after the maintenance period has ended. https://status.teamsense.com/incident/295916 Tue, 05 Dec 2023 01:19:00 -0000 https://status.teamsense.com/incident/295916#28cbfb07f6188da6535276b47c10eaee3c5c1cb821dbcfefc7563309be07edf8 We have seen no further issues in the last 4 hours and are declaring this issue resolved. https://status.teamsense.com/incident/295916 Mon, 04 Dec 2023 23:16:00 -0000 https://status.teamsense.com/incident/295916#767e865f0372e332909c7ef25a3cfa53b4dde9918b4cd0da4e6c34a97f6e3a67 We have narrowed down the cause of the issue and are continuing to investigate a solution. We will retain this system in "degraded status" until a resolution is in place. We'll provide another update in 2 hours. https://status.teamsense.com/incident/295916 Mon, 04 Dec 2023 22:02:00 -0000 https://status.teamsense.com/incident/295916#634253836fad7fb6565dba5e7ba6bb3df178e583a536ef569862db1298083208 We are continuing to investigate this, and while we haven't seen any timeout issues in the last couple hours, we will retain the "degraded status" until we've identified and addressed the root cause. https://status.teamsense.com/incident/295916 Mon, 04 Dec 2023 20:36:00 -0000 https://status.teamsense.com/incident/295916#626d846a7a50142bfd312995936fbda317df5a7953afe310d7af08936a04fc41 While service appears to have normalized, we are continuing to to investigate this to determine the cause and stabilize TeamSense. We'll provide an update in an hour. https://status.teamsense.com/incident/295916 Mon, 04 Dec 2023 19:56:00 -0000 https://status.teamsense.com/incident/295916#0c1505bd85b57f54898608c20b4047800d3f1b63165401ce08848c43bc57a74f Our monitoring systems have notified us of intermittent timeout of the TeamSense app. We identified this and are looking into the cause to get it resolved. Timeouts are lasting about 30seconds and are affecting all customers. If you have an error where TeamSense is not responding, please try again in a minute. https://status.teamsense.com/incident/279847 Wed, 01 Nov 2023 18:26:00 -0000 https://status.teamsense.com/incident/279847#3d5ca25282ce3375f862e74d3ba7a2d1433fd236e229efa171558276bb576fca We have resolved the issue and new absences can once again be successfully created. Thanks for your patience! https://status.teamsense.com/incident/279847 Wed, 01 Nov 2023 17:57:00 -0000 https://status.teamsense.com/incident/279847#e28c8cc83f02e7b74b0fc740e04469575130e7158d17d6f4e63a9c797b6c8faf Some employees are currently unable to submit their absence forms, and some administrators and team leaders are currently unable to edit or sync reported absences. We are investigating the source of these issues and will report back within an hour. https://status.teamsense.com/incident/279847 Mon, 30 Oct 2023 19:37:00 -0000 https://status.teamsense.com/incident/279847#06415e56b9a38acbea6ea657b189e5754e9fe259d3cb9eaaaa73eef11d2a4c7e We have confirmed this issue is resolved and are closing it https://status.teamsense.com/incident/279847 Mon, 30 Oct 2023 18:09:00 -0000 https://status.teamsense.com/incident/279847#482544a7969b76e574655385979b33dfb850ed0fa97fcd3de9a3d62f92b45339 We have confirmed this issues is fixed. --- UPDATE: We have resolved the issue an are monitoring and continuing to test. We'll provide another update in 30 minutes. --- Some employees are currently unable to submit their absence forms, and some administrators and team leaders are currently unable to edit or sync reported absences. We are investigating the source of these issues and will report back within an hour. https://status.teamsense.com/incident/278064 Sun, 29 Oct 2023 04:10:11 +0000 https://status.teamsense.com/incident/278064#37b1ba4129f615f3b7617cfc14859bcf096e73236dc19fa043e28c445db96dfd Maintenance completed https://status.teamsense.com/incident/278064 Sun, 29 Oct 2023 04:10:11 -0000 https://status.teamsense.com/incident/278064#7ebe47a109d45e5da0cd7379819cb435b099ed4fbe53a1a0b48567f139a71d03 During this time, TeamSense will be inaccessible and unable to send or receive messages. You can expect the following: - Employees attempting to text or call to report their absence will not receive a response from the system. (Note that our team will maintain records of an attempt to text into TeamSense, so please reach out to our Support team in the event you require proof of attempted call-off.) - Employees will not be able to open any form/survey, nor access the Portal. - Administrators and Team Leaders will not be able to access the dashboard, nor receive notifications. - Communicate messages scheduled to send during this period will be queued and delayed until after the maintenance period has ended. https://status.teamsense.com/incident/278064 Sun, 29 Oct 2023 04:00:00 -0000 https://status.teamsense.com/incident/278064#7ebe47a109d45e5da0cd7379819cb435b099ed4fbe53a1a0b48567f139a71d03 During this time, TeamSense will be inaccessible and unable to send or receive messages. You can expect the following: - Employees attempting to text or call to report their absence will not receive a response from the system. (Note that our team will maintain records of an attempt to text into TeamSense, so please reach out to our Support team in the event you require proof of attempted call-off.) - Employees will not be able to open any form/survey, nor access the Portal. - Administrators and Team Leaders will not be able to access the dashboard, nor receive notifications. - Communicate messages scheduled to send during this period will be queued and delayed until after the maintenance period has ended.