Maintenance ended

Maintenance complete. TeamSense is back.

The database upgrade finished ahead of schedule and the application is available again. Messages scheduled through Communicate during the window are sending now.

If you need proof that an employee attempted a call-off during the maintenance period, contact Support and we can provide it.

Thanks for your patience.

TeamSense will undergo scheduled maintenance for a database upgrade on Wednesday, October 14, from 12:00 to 4:00 AM ET. Here is that window in every zone:

• Eastern: 10/14 12:00 AM – 4:00 AM ET
• Central: 10/13 11:00 PM – 10/14 3:00 AM CT
• Mountain: 10/13 10:00 PM – 10/14 2:00 AM MT
• Pacific: 10/13 9:00 PM – 10/14 1:00 AM PT

During this window the application will be unavailable and cannot send or receive messages:

• Employees who text or call to report an absence will not get a response. Please have them follow your standard backup call-off process. We keep a record of every attempt to reach TeamSense, so contact Support if you need proof of a call-off.
• Forms, surveys, and the Portal will be inaccessible.
• Administrators and Team Leaders cannot access the dashboard or receive notifications.
• Messages scheduled through Communicate will queue and send once maintenance ends. Nothing is lost.

We expect to finish within the window and will post updates here.