TeamSense will undergo scheduled maintenance for a database upgrade on Wednesday, October 14, from 12:00 to 4:00 AM ET. Here is that window in every zone:

• Eastern: 10/14 12:00 AM – 4:00 AM ET
• Central: 10/13 11:00 PM – 10/14 3:00 AM CT
• Mountain: 10/13 10:00 PM – 10/14 2:00 AM MT
• Pacific: 10/13 9:00 PM – 10/14 1:00 AM PT

During this window the application will be unavailable and cannot send or receive messages:

• Employees who text or call to report an absence will not get a response. Please have them follow your standard backup call-off process. We keep a record of every attempt to reach TeamSense, so contact Support if you need proof of a call-off.
• Forms, surveys, and the Portal will be inaccessible.
• Administrators and Team Leaders cannot access the dashboard or receive notifications.
• Messages scheduled through Communicate will queue and send once maintenance ends. Nothing is lost.

We expect to finish within the window and will post updates here.